Thank you for shopping with Virelle! We aim to deliver beautiful jewelry pieces to you as quickly and safely as possible. Below is everything you need to know about our shipping process.

📦 Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

Note: During high volume periods (such as holidays or promotions), processing times may be slightly longer.

🌍 Shipping Rates & Estimates

International Shipping:

• We ship worldwide.

• Rates and delivery estimates will be calculated and displayed at checkout based on your location.

• Delivery time: 7–21 business days, depending on the destination.

Customs or import duties may apply and are the responsibility of the customer.

🚚 Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order directly from the link provided in the email.

💎 Packaging

All jewelry is carefully packaged in our signature Virelle gift box or pouch, perfect for gift-giving and ensuring your items arrive safely.

❗ Delays or Issues

We are not responsible for delays caused by the shipping carrier, weather conditions, customs, or incorrect address details. Please ensure all delivery information is correct at checkout.

If your package appears lost or is significantly delayed, please contact us at [[support@virelle.shop] and we will do our best to assist.

📬 Missing or Damaged Items

If your item arrives damaged or something is missing from your order, please notify us within 3 days of delivery with photos of the package and item at:
📧 [[support@virelle.shop]

📦 Return to Sender / Unclaimed Packages

If a package is returned to us due to an incorrect address or unclaimed status, we will contact you to arrange re-shipping. Additional shipping fees may apply.

📞 Contact Us

For any questions regarding your order or shipping, please contact:
📧 [[support@virelle.shop]